Introduction

Khanya Family Centre is committed to protecting the privacy, confidentiality, and security of personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, share, and protect personal information obtained through our services, programmes, and digital platforms.

Purpose of This Policy

• Ensure transparency in the collection and processing of personal information
• Outline the rights of data subjects
• Demonstrate compliance with POPIA and applicable South African laws

Collection of Personal Information

Khanya Family Centre collects personal information lawfully and minimally through website forms, programme registrations, counselling services, training applications, and direct communication. Information is collected directly from the data subject where reasonably practicable.

Use and Processing of Information

Personal information is processed strictly for the purpose of delivering psychosocial support, counselling services, training programmes, community outreach, communication, and compliance with statutory and reporting obligations.

Khanya Family Centre does not process personal information in a manner that is excessive, misleading, or incompatible with the original purpose for which it was collected.

Disclosure of Personal Information

Personal information is not sold, rented, or traded. Information may only be shared with authorised service providers, partner organisations (where consent has been obtained), or regulatory bodies where required by law.

Security Safeguards

Appropriate technical and organisational measures are implemented to protect personal information against loss, unauthorised access, misuse, or disclosure. These measures include access controls, secure data storage, password protection, and staff confidentiality obligations.

Rights of Data Subjects

In terms of POPIA, data subjects have the right to access their personal information, request correction or deletion, object to processing, withdraw consent, and lodge complaints with the Information Regulator of South Africa.

Policy Updates

Khanya Family Centre reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page and will take effect upon publication.